In the current work context, digital skills are identified as the main and essential requirement to consider an employee as competent, but, if we go further, there are other skills or soft skills that are equally valuable and necessary to successfully perform the day’s work. a day. Today, we talk about interpersonal and communication skills. At Educa.Pro we give special importance to this area and we have designed several training courses about it. Would you like to know more about them? Continue reading!
What are interpersonal skills and why are they so important when entering the labour market?
Interpersonal skills are a set of skills and abilities that we use to interact, communicate and relate to other people in various social and professional situations. These skills are essential for establishing positive relationships, working as a team, resolving conflicts, and achieving personal and professional goals. Like other competencies and skills, they can be trained and learned to improve them.
Learn the interpersonal skills that will make your workday easier
There are many social skills that do not manifest themselves in the same way or flow with the same ease in all environments. When we feel confident in ourselves, we are in a family environment or among close friends, it is easier for us to communicate, however, when we are in professional environments, we may have some difficulty, and that is why we must work on the following qualities:
- Effective communication: consists of expressing ideas clearly and actively listening to others. This involves the ability to convey information in an understandable way and understand the point of view of others.
- Empathy: It is very important to know how to understand and how to share the feelings and perspectives of others. Being empathetic allows us to establish emotional connections and understand the needs and concerns of others.
- Negotiation skills: the ability to reach mutually beneficial agreements in situations of conflict or disagreement. This involves finding solutions that meet the needs of all parties involved.
- Emotional intelligence: the ability to recognize and manage one’s own emotions and those of others. This contributes to healthier relationships and more effective communication.
- Teamwork: collaborative work is needed to achieve common objectives. This involves taking an active attitude, being a good team member, contributing ideas and supporting others.
- Assertiveness: the ability to express opinions and desires clearly and respectfully without being aggressive or passive. Assertiveness allows you to communicate effectively and defend your own rights.
- Conflict resolution: The ability to identify, address, and resolve conflicts constructively. This involves finding solutions that satisfy both parties and avoid unnecessary escalations.
- Active listening: This is about paying full attention to what another person is saying, showing interest and asking questions to better understand their points of view.
- Adaptability: we must be flexible and know how to adapt to different situations and people. Being adaptable facilitates communication, collaboration, and problem-solving in diverse environments.
Put these 5 exercises into practice to improve your interpersonal and communication skills
Companies increasingly value a proactive, interactive and communicative attitude, since this facilitates the flow of communication and generates good working relationships that, undoubtedly, directly influence productivity.
If you want to improve your employability and access better job opportunities, look at these tips that we give you from Educa.Pro. We hope they’re useful to you!
Practice active listening: Ask a friend or colleague to talk about a topic that interests or worries you. Your goal is to listen carefully without interrupting, ask open-ended questions to understand better what you hear and reflect on it. Then, switch roles and allow your partner to practice active listening with you.
Simulation of social situations: With the help of a friend or a coach, perform simulations of social situations, such as job interviews, negotiations, or difficult conversations. Practice expressing your ideas clearly, maintaining eye contact, and adapting your communication depending on the situation.
Conflict Resolution: Find a conflict or disagreement situation in your daily life and work on resolving it constructively. Practice identifying common interests, negotiating, and finding mutually beneficial solutions.
Feedback: Ask friends, family or colleagues to give you honest feedback about your interpersonal skills. Listen to their feedback and work to improve areas identified as weak points. You can also do the same for them to foster an environment of mutual improvement.
Participation in groups or teams: join a group or team that interests you, whether professional, sports or social. Work collaboratively with others, actively contribute, and see how you relate to different personalities and communication styles.
Do you want to know more about how to cultivate good working relationships and contribute to a healthy work environment? Stay reading the Educa.Pro blog with us!